I worked in the finest hotels in Europe. I started to work as a busboy and helped everywhere else. In Germany, this is a normal thing for the family to do. I begged my parents to work in a hotel and at the age of 14 I was able to start my career. 
Throughout your career, you’ve been able to achieve massive success, but I would like to start by asking you about starting from the bottom and where you believe your career first began?. Horst Schulze welcome onto The Thrivetime Show, how are you sir!? Today’s guest is the former President and Co-Founder of the Ritz-Carlton Hotel Company. Horst currently is the chairman and CEO of Capella Hotel Group where Schulze is setting the newest standard in luxury hotels that are creating an unmatched tier of customer service.īook – Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise Horst is the best-selling author of Excellence Wins: A No-Nonsense Guide to Becoming the Best in a World of Compromise. Only one other company has ever won the award more than once, and the Ritz-Carlton is the only company in the hotel industry to win the award. Under Horst’s leadership, Ritz-Carlton won the prestigious Malcolm Baldrige National Quality Award in 1992. Horst’s obsessions with providing world-class customer service has set the standard for excellence in the hotel industry for over 30 years. Schulze dramatically revolutionized the hotel industry while turning the Ritz-Carlton into one of the most remarkable and recognized international brands on the planet. William assembled a four-person dream team in Atlanta to lead the company headed by Horst Schulze to create the Ritz-Carlton hotel brand and established The Ritz-Carlton Hotel Company in its current form. William Johnson also owned Holiday Inns and Marriott Hotels. Johnson who was once the largest owner of Waffle House franchises. Blakely who owned and managed the hotel 2.sold The Ritz-Carlton Boston and the US trademark for $75.5 million to William B. Horst is the former President and Co-Founder of the Ritz-Carlton Hotel Company. “Timeliness is the key to success.” – Horst Schulze “A leader makes sure his employees WANT to do the job.” – Horst Schulze “If they are good employees, they are earning more than just a paycheck, they are earning the right to make a mistake.” – Horst Schulze “Leaders have forfeited the right to make excuses.” – Horst Schulze “I would rather make the decision on how I feel rather than have my feeling make my decision.” – Horst Schulze #INTERVIEW QUESTIONS FOR BUSBOY HOW TO#
The co-founder and former President of the Ritz-Carlton Horst Schulze shares how to take your company’s customer service experience to the next level, what true commitment looks like and why you must bring daily excellence to win in the world of business.įirst man in, last man out – The keys to climbing the corporate ladder
0 kommentar(er)
